These
Terms and Conditions govern your use of the ICOFFEEGEAR service and
website. By visiting the ICOFFEEGEAR website you accept, and agree
to, the content of these Terms and Conditions. We reserve the right to
change the Terms and Conditions at any time and it is your
responsibility to check regularly before ordering. This does not affect
your statutory rights.
Terms of Service
By placing an order via our website (www.icoffeegear.com), you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeur for which we will not be responsible.
In order to contract with ICOFFEEGEAR you must be over 18 years of age. ICOFFEEGEAR retains the
right to refuse any request made by you. When placing an order you
undertake that all details you provide to us are true and accurate, that
you are an authorized user of the credit or debit card, or bank account
used to place you order and that there are sufficient funds to cover
the cost of the goods. The cost of international products and services
may fluctuate. All prices advertised are subject to such changes.
Our Contract
When
you place an order, you will receive an acknowledgement email
confirming receipt of your order. This email will only be an
acknowledgement and will not constitute acceptance of your order. ICOFFEEGEAR retains the right to accept or reject this offer before
processing the order. A contract between us for the purchase of the
goods will not be formed until your payment has been approved by us, the
prices have been verified, and the order has been processed and
dispatched. A dispatch email will be sent confirming these arrangements.
Pricing and Availability
Whilst we try and ensure that all descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such as additional charges where applicable and included in the 'Grand Total'.
The website may contain typographical errors or other
errors or inaccuracies and may not be complete or current. We therefore
reserve the right to correct any errors, inaccuracies or omissions and
to change or update information at any time without prior notice. We
reserve the right to refuse to fulfill any orders that you may place
based on information on the website that may contain errors or
inaccuracies, including, without limitation, errors, inaccuracies or
out-of-date information regarding pricing, shipping, payment terms, or
return policies.
Product Specifications and Suitability
Published product details, specifications and suitability information is the best available at the time. ICOFFEEGEAR shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any parts/s required for the repair of an item. If you have ordered an item that has an unsuitable product description we will remedy this providing you a full refund upon the return of the item.
We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. ICOFFEEGEAR cannot be held liable for any damage caused by the fitting of a spare part.
Please ensure that you have read you warranty
conditions before attempting to install a part or otherwise repair item.
ICOFFEEGEAR cannot be held responsible if the item is damaged or you
warranty is voided. Some manufacturer guarantees may be on condition
that you use a qualified technician.
Returns Policy
ICOFFEEGEAR offer a very helpful returns policy, after all, we are here to help you.
Availability / Estimated Delivery Times
We do our best to ensure availability of all advertised products and endeavor to dispatch all parts within the quoted time. If there is a delay we will will inform you of this via email and the product will be dispatched as soon as it is available. If you have ordered multiple items they may arrive separately.
ICOFFEEGEAR has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact info@icoffeegear.com with you order number.
Occasionally we find
ourselves having to withdraw an item because it has become obsolete or
has been discontinued. If you have placed an order for an item that has
been made obsolete we will inform you as soon as possible and offer you
an alternative if one is available.
Payment
Payment over the Internet can be made via our secure checkout pages using PayPal.
Alternatively
you can pay by using a finance option. Please note that if you choose
to by finance, your order will not be dispatched until all agreements
and signatures have been verified.
All prices are quoted in Dollar ($) and include Value Added Tax (VAT) at US rates. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.
If your delivery address
is outside of the US, you may be required to pay import duties and taxes
when you ICOFFEEGEAR order reaches your country. These and any
additional charges for customs clearance are your responsibility.
Delivery
Delivery normally takes 5-16 working days from point of dispatch for US orders. Once checked and signed for all goods are the responsibility of the purchaser. This does not affect your statutory rights as a consumer.
Please note that US delivery. To find out about Delivery for this region, just contact info@icoffeegear.com.
Cancellations
Orders may be cancelled at any time between the order being placed and the order going into the "Processing" stage. Customers are notified via email when the order goes into the processing stage. Due to the time frame between the processing and dispatch steps sometimes orders cannot be stopped quickly enough. There are exceptions when this is not the case, but this is treated on a case by case basis.
Under The
Consumer Protection (Distance Selling) Regulations 2000 you have the
right to cancel you order in writing (except for customized and special
order products) seven working days beginning with the day after the day
on which the consumer receives the goods. We at ICOFFEEGEAR feel that
this isn't really good enough so we have extended our return period to
365 days on new and unused items.
Returns
You
have the right to cancel your order and return your item within the
quoted time frame. Please notify us through your account by clicking the
Returns/Warranty link and follow the steps provided. Guest checkout
orders will have to instigate their returns by emailing billing@icoffeegear.com with their order number and intentions.
Reviews and Comments
We
encourage you to leave reviews, comments and product questions on our
website. We regularly monitor this content and we reserve the right to
remove, reject or edit it at any time. When submitting information to
our website as a review, product question or customer comment you
understand that what you have submitted is not copyright protected and
you are permitting its appearance on the ICOFFEEGEAR website.
Liability
We shall not be liable for incidental or consequential damages or expenses. This includes , but is not limited to, damage to property, lost income, profits, economic or commercial losses and third party claims.
We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched.
This warranty does not affect your statutory rights.
Complaints
Any complaints should be sent to info@icoffeegear.com We endeavour to respond to complaints within 24 hours and they will be dealt with in a swift and efficient manner.
Guest Checkout: Terms and Conditions
Guest checkout enables new and existing customers to enter the checkout process without logging in or being previously registered with ICOFFEEGEAR.
Customers who do not create an account before proceeding to the checkout will be asked to enter a delivery address and then taken to the payment page.
Users of the Guest Checkout facility will not
receive any loyalty discounts that may be applicable to their order had
they signed in. Loyalty discounts cannot be applied retrospectively to
orders placed on the Guest Checkout system.
Price Match Policy Terms
At ICOFFEEGEAR we regularly spy on our competitors to make sure we're offering the best possible price on all our great products.
However if you are eagle-eyed enough to spot a bit of a bargain elsewhere, we'll do our best to match the price. We keep an eye on the prices charged by leading independent retailers, so if you do spot a product you're after on their site which is cheaper, why not see if we can match it?
Please tell us where you saw the product by completing a Price Match request on the product page on the item in question. We will research the item and get back to you with a response as soon as we can. As much as we'd love to match every lower price, there are some terms and conditions we have to apply:
- ICOFFEEGEAR reserves the right to decline the price promise at our own discretion
- Price matches cannot be used in conjunction with any other offers. (0% Finance, Voucher Codes)
- We will only price match the exact product in the actual size and colour if the item is in stock at the alternative retailer
- We will NOT price match against non US web sites, GPS sites, Amazon or auction site such as eBay
- We will contact you via email if we agree with the price match
- Price matches will only be available for 7 days
- Price matches cannot be applied retrospectively and cannot be used in store
Fair Purchase Policy
At
ICOFFEEGEAR, we buy from our suppliers with an agreement to sell to
private customers. It is not in our business model to sell items in bulk
quantities to other retailers, manufacturers or resellers. We reserve
the right to refuse or cancel any orders which we suspect are beyond the
requirements for an individual or club arrangement. If you have any
questions on this matter, or wish to consult us before making a large
purchase.
ICOFFEEGEAR
Address: Jl. Gatot Subroto No.87 Kota Medan, Sumatera Utara - 20112 Indonesia
Phone: +62 813-2807-2990
General Info: info@icoffeegear.com
Customer Service: support@icoffeegear.com
Orders: sales@icoffeegear.com